Education
Master of Arts in Rhetoric and Writing
Michigan State University | April 2024
Bachelor of Arts in Professional and Technical Writing
Saginaw Valley State University | May 2021
Positions Held
Junior Project Manager
The Cube @ MSU | May 2023 – Present
- Built upon previous experience as research assistant for The Cube by designing, organizing, and executing, three projects across a one-year period
- Served as junior project manager with full decision-making power on key projects in The Cube’s portfolio
- Collaborated with other junior project managers to coordinate cross-functional teams
- Initiated and completed web research and design projects, including two complete redesigns
- Led a dynamic cross-functional team in all facets of UX research and design, including information architecture and graphic design
- Acted as primary liaison with clients, ensuring timely deliverables and client satisfaction
Graduate Research Assistant
WRAC Communications | August 2023 – Present
- Managed content for news, social media, and web experiences for users
- Managed, trained, and mentored a team of three
- Employed UX research methodology, including landscape analyses, gap analyses, content audits, and stakeholder interviews
- Researched and developed content strategy for website section highlighting WRAC’s research, leading to a new design scheme to promote accessibility, usability, and consistency
- Developed and hosted workshops for Figma and Adobe Creative Cloud
Graduate Teaching Intern
XA 375: Information Architecture | August 2023 – December 2023
Department of Writing, Rhetoric, and Cultures, Michigan State University
- Facilitated class feedback sessions, providing feedback for students to revise their work
- Developed lesson plans for card sorting and search engine optimization (SEO)
- Led class discussions on readings and provided opportunities to discuss practical applications of readings
Graduate Research Assistant
The Cube | August 2022 – May 2023
- Honed research and design skills to support three website builds
- Constructed internal knowledge base for onboarding and training
- Collaborated with clients to establish project timelines and deliverables
Publishing Specialist
OMG National | September 2021 – June 2022
- Implemented SEO strategies in Google Business Pro to improve organic search rankings
- Updated business directories and listing entries
Web and Portal Content Editor
Web Operations, Saginaw Valley State University | May 2019 – May 2021
- Developed over 10 university websites, working with clients and stakeholders to create consistent, user-friendly experiences
- Designed user interfaces for web applications, focusing on usability and visual appeal
Professional Development
MA Recruitment Chair | Writing, Rhetoric and Praxis
August 2023 – May 2024
- Organized site visits for recruited students, including faculty and graduate student meetings, class observations, and campus tours
- Collaborated with graduate director to develop recruitment event
President | Association of Professional and Technical Writers
August 2020 – May 2021
- Hosted meetings and events
- Planned virtual annual conference, coordinating submissions and scheduling with faculty and students
- Coordinated and developed digital promotional materials with social media coordinators
Treasurer | Association of Professional and Technical Writers
September 2018 – May 2020
- Maintained the organization budget
- Advised the executive board on organization funds and expenditures
- Collaborated with organization members to plan two conferences and eight events
- Facilitated research and design consultation sessions
- Developed digital and print promotional materials for conferences and events
Junior Researcher | Center for Experience Research and Design
September 2018 – May 2020
- Analyzed the content structure of websites
- Provided developmental design feedback to clients
Conference Presentations
Birdsall, K., Pratt, K. and Hagen, A. (2023, October 26–28). Frameworks for Collaborative Innovation: A Student-Focused UX Center at Michigan State University (Conference session]. ACM International Conference on Design of Communication (ACM: SIGDOC). Orlando, FL.
Hagen, A., and Siemens, E. (2021, March 24). The Casual Talk of Online Clubs [Conference session]. Tri-City Tech Comm Conference, Saginaw, MI.
Ames, A., Hagen, A., Kowalewski, S., Maday, J., Tetu, I. C., and Williamson, W. (2019, September 28). Going rogue: Engaging the next generation of students through programmatic website design [Conference session]. Corridors: The Great Lakes Writing and Rhetoric Conference, Rochester, MI, United States.
Hagen, A. (2019, April 5). Developing Infographics for the Department of Rhetoric and Professional Writing. Association of Professional and Technical Writers Mini-Conference, Saginaw, MI.